Transform Every
Customer Interaction
AI-powered call scoring, real-time coaching, and quality assurance that helps your agents deliver exceptional customer experiences and improve performance by 40%.
Complete Contact Center QA Solution
Trusted by 200+ contact centers and customer service teams worldwide
Complete Contact Center QA Solution
AI-powered quality assurance that transforms your contact center performance and customer satisfaction scores.
Automated Call Scoring
AI analyzes every customer interaction in real-time, scoring calls based on your quality standards and providing instant feedback.
Key Capabilities:
- Real-time call analysis
- Custom scoring criteria
- Instant feedback delivery
- Compliance monitoring
95% call quality score improvement
Real-Time Coaching
Live guidance during calls with AI-powered suggestions to improve customer interactions and handle complex situations.
Key Capabilities:
- Live call monitoring
- Contextual suggestions
- Real-time interventions
- Performance tracking
40% improvement in agent performance
AI-Powered Training
Personalized training programs based on individual agent performance data and identified improvement areas.
Key Capabilities:
- Personalized learning paths
- Skill gap identification
- Automated training assignments
- Progress tracking
60% faster agent onboarding
Performance Analytics
Comprehensive dashboards and reports on team performance, individual metrics, and customer satisfaction trends.
Key Capabilities:
- Real-time dashboards
- Trend analysis
- Performance forecasting
- Custom reporting
Data-driven performance improvements
Multi-Channel Support
Consistent quality assurance across voice, chat, email, and social media customer interactions.
Key Capabilities:
- Omnichannel monitoring
- Unified scoring system
- Cross-channel insights
- Consistent quality standards
Unified customer experience quality
Compliance & Risk Management
Automated monitoring for regulatory compliance, risk identification, and audit-ready documentation.
Key Capabilities:
- Compliance monitoring
- Risk identification
- Audit trail generation
- Regulatory reporting
Zero compliance violations
Automated QA Process Flow
End-to-end automated quality assurance that ensures consistent, high-quality customer interactions
Call Recording & Transcription
Automatically record and transcribe all customer interactions with high accuracy.
AI Analysis & Scoring
Advanced AI analyzes conversations for quality, compliance, and performance metrics.
Automated Feedback
Instant feedback is delivered to agents with specific improvement suggestions.
Coaching & Training
Personalized coaching programs help agents improve their performance over time.
Performance Tracking
Continuous monitoring ensures sustained improvement and quality standards.
Quality Assurance Metrics
Comprehensive quality metrics that ensure every customer interaction meets your standards
Intelligent Call Scoring & Evaluation
Comprehensive AI-powered scoring that evaluates every aspect of customer interactions with detailed feedback and actionable insights.
Communication Skills
Evaluates clarity, tone, active listening, and professional communication throughout the interaction.
Scoring Criteria:
Problem Resolution
Assesses the agent's ability to understand issues, provide solutions, and ensure customer satisfaction.
Scoring Criteria:
Customer Experience
Measures customer satisfaction, emotional intelligence, and relationship-building skills.
Scoring Criteria:
Product Knowledge
Evaluates the agent's understanding of products, services, and company policies.
Scoring Criteria:
Real-Time Scoring
Continuous evaluation during live calls with instant feedback
Automated Analysis
AI analyzes 100% of calls automatically, no manual review needed
Custom Scoring Models
Tailored scoring criteria based on your industry and business needs
Performance Insights
Deep analytics on individual and team performance patterns
Sample Call Scorecard
See how our AI provides detailed, actionable feedback on every customer interaction
Strengths Identified:
- Excellent greeting
- Strong empathy
- Clear communication
Improvement Areas:
- Product knowledge depth
- Up-selling opportunities
Scoring Accuracy & Consistency
Our AI scoring system maintains 95% accuracy and perfect consistency, eliminating human bias and ensuring fair evaluation.
AI-Powered Agent Coaching
Intelligent coaching that helps your agents improve performance, build confidence, and deliver exceptional customer experiences.
Personalized Coaching Plans
AI creates customized development plans for each agent based on their performance data and identified skill gaps.
Key Benefits:
Real-Time Guidance
Live suggestions during calls help agents handle complex situations and improve customer interactions instantly.
Key Benefits:
Performance Analytics
Detailed insights into individual and team performance with trend analysis and predictive improvement metrics.
Key Benefits:
Automated Training
Intelligent training assignments based on performance data, with automated progress tracking and certification.
Key Benefits:
Intelligent Coaching Workflow
Continuous improvement cycle that ensures agents receive the right coaching at the right time
Performance Analysis
AI analyzes call recordings and performance data to identify strengths and areas for improvement.
Skill Gap Assessment
Detailed evaluation of specific skills and competencies that need development.
Personalized Plan
Custom coaching plan with specific training modules and improvement goals.
Guided Training
Interactive training sessions with AI feedback and progress monitoring.
Performance Tracking
Continuous monitoring of improvement and adjustment of coaching plans.
Real-Time Coaching
Live guidance during active calls
Examples:
Post-Call Coaching
Detailed feedback after call completion
Examples:
Proactive Coaching
Preventive guidance before potential issues
Examples:
Measurable Coaching Impact
See the real results of AI-powered coaching on agent performance and customer satisfaction
Advanced Contact Center Analytics
Comprehensive analytics that provide deep insights into performance, trends, and opportunities for improvement.
Real-Time Dashboards
Live monitoring of contact center performance with instant updates and alerts.
Key Metrics:
Performance Trends
Historical analysis and forecasting to identify patterns and predict future performance.
Key Metrics:
Agent Analytics
Individual and team performance metrics with detailed insights and comparisons.
Key Metrics:
Time-Based Analysis
Performance analysis by time periods, peak hours, and seasonal variations.
Key Metrics:
Key Performance Metrics
Track the most important contact center metrics with real-time updates and trend analysis
Average Call Quality Score
First Call Resolution
Customer Satisfaction
Average Handle Time
Agent Utilization
Quality Monitoring Coverage
Real-Time Analytics Dashboard
Comprehensive dashboard that provides instant insights into your contact center performance
Customizable dashboards with alerts, reports, and predictive analytics
View Analytics DemoContact Center QA Pricing
Flexible pricing designed for contact centers of all sizes. All plans include our 14-day free trial.
Contact Center Starter
Perfect for small contact centers or teams getting started with AI-powered QA
What's included:
Limitations:
Contact Center Pro
Advanced QA solution for growing contact centers with comprehensive features
What's included:
Contact Center Enterprise
Complete enterprise solution with unlimited scale and custom AI development
What's included:
Calculate Your QA ROI
See how much our contact center QA solution can save your organization
Contact Centers Love Our QA Solution
See how contact centers across different industries are achieving exceptional results with AI-powered quality assurance.
Contact Center AI has revolutionized our quality assurance process. We're now scoring 100% of our calls automatically with 95% accuracy, and our agents are improving faster than ever. The real-time coaching during calls has been a game-changer for our team performance.
The automated call scoring is incredibly accurate and consistent. We've eliminated human bias in our evaluations and now have objective, data-driven insights into every customer interaction. Our customer satisfaction scores have improved by 25% since implementation.
As a growing contact center, we couldn't afford extensive manual QA. This AI solution gives us enterprise-level quality assurance at a fraction of the cost. Our agents love the personalized coaching, and our customers notice the improved service quality.
The analytics dashboard provides incredible insights into our contact center performance. We can now predict busy periods, identify training needs, and track improvement trends in real-time. This has helped us reduce average handle time by 20%.
Get Started in 4 Weeks
Complete implementation process designed for successful contact center transformation.
Setup & Integration
Connect your contact center systems and configure AI models for your specific quality standards.
Deliverables:
- System integration
- AI model training
- Quality standards setup
- Initial testing
AI Training & Calibration
Train the AI on your call scoring criteria, industry standards, and quality benchmarks.
Deliverables:
- Custom scoring models
- Quality calibration
- Performance validation
- Training completion
Launch & Monitoring
Deploy the solution and begin automated QA with real-time monitoring and adjustments.
Deliverables:
- Live QA system
- Real-time monitoring
- Performance dashboards
- Initial reports
Optimization & Scaling
Continuously improve the system and scale to additional channels and locations.
Deliverables:
- Performance optimization
- Feature expansion
- Team training
- ROI tracking
Ready to Transform Your Contact Center?
Start your free trial and see how our AI-powered QA can improve your contact center performance in just weeks.
Enterprise-Grade Contact Center Specifications
Built for high-volume contact centers with world-class AI accuracy, scalability, and enterprise security.
AI & Performance
Scalability & Integration
Security & Compliance
Analytics & Reporting
Contact Center AI Architecture
Multi-layered AI system designed for maximum contact center efficiency and customer satisfaction
Quality Engine
Advanced scoring algorithms
Coaching AI
Personalized training system
Analytics Hub
Real-time performance insights
Integration Layer
Seamless system connectivity
Ready to Elevate Your Contact CenterPerformance?
Join 200+ contact centers already using AI-powered QA to deliver exceptional customer experiences and improve agent performance by 40%.
95% QA Accuracy
AI-powered scoring eliminates human bias and ensures consistency
40% Performance Boost
Real-time coaching and personalized training improve agent effectiveness
$25K+ Annual Savings
Per QA analyst through automated evaluation and reduced manual review time
✓ 14-day free trial • ✓ No credit card • ✓ Full QA automation • ✓ Enterprise support
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